January Call Analysis & Recommendations
- February 28, 2011
Evaluation: 1 = Excellent, 5 = Poor Greeting = 5 Rapport = 5 Empathy = 5 Enthusiasm = 5 Enunciation = 4 Control = 5 Questioning = 5 This is an essentially verbatim account of the call handler’s responses: “Yes we do.” “Yes.” “Okay we...
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