On the importance of fixing it even if it ain’t broke

If you think your current level of attention to the needs of your patients, both current and prospective is ‘good enough,’ think again.

In his book Good To Great, author Jim Collins explains that “Good is the enemy of great.” It is all too easy for us to grow complacent with things that seem ‘good enough.’ The consequences of this can range from a loss of market share to business failure. This has always been true, but never more so than it is today. Why? Because technology advances at an ever increasing rate, which means the period of time from ‘new and different’ to ‘old and boring’ shrinks with each passing year.

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