In our last post, we discussed the importance of praise and honest appreciation.
Today, we introduce the second of Dale Carnegie’s Nine Principles That Will Transform Your Life:
2. Call attention to peoples’ mistakes indirectly.
Your lifetime earning power is directly related to your ability to influence others. Perhaps one of the most challenging situations in which to communicate effectively, to build, rather than burn, bridges is when it becomes necessary to correct a co-worker.
It is human nature to resist, resent, redirect, and otherwise deflect criticism. Mr. Carnegie cites an example of a dentist who was dissatisfied with the cleanliness of his office. Instead of confronting the person responsible with this news, he said “I want you to know how much I and my patients appreciate when the office is so clean, especially the area around the dental chairs. I know it requires particular attention to detail and so, if you should feel you need extra time to clean these areas, please feel free to do so, and I will be happy to pay whatever is necessary.”
Upon arriving at the office the next day, not only were the areas in the operatory exceptionally clean: his own chair had been polished to such a luster, he nearly slid out of it when he sat down.
So think a bit the next time you are about to criticize a worker and consider how the indirect approach just might get you the result you want, while keeping morale high.
Our next tip will be to:
Talk about your own mistakes before criticizing the other person.
by Danny Bobrow